Managing High-Conflict Personalities: 2-Day Webinar with Bill Eddy

Bill Eddy - Managing High-Conflict Personalities

Led by Bill Eddy

This 12-hour on-demand webinar was originally broadcast live on May 8 and 9, 2025.

All registrants receive unlimited access to the recording for 365 days.

Already registered? Access Your Participant Page

$429.00Add to cart

*Pricing shown in CAD. You can select and pay in USD during checkout.

Description

This 2-day on-demand course with renowned expert Bill Eddy is designed to provide mental health professionals and other practitioners with effective strategies for managing high-conflict personalities in various settings. While tailored for therapists and counsellors, this training is also invaluable for mediators, attorneys, and HR professionals.

Studies reveal that approximately 10% of adults worldwide have a personality disorder, with nearly half falling into Cluster B disorders. These include narcissistic, borderline, antisocial, histrionic, and paranoid personality disorders. Known for their dramatic, emotional, and erratic traits, individuals with these disorders often exhibit domineering, distrustful, and vindictive behaviours—frequently driving high-conflict dynamics in families, workplaces, and communities.

Understanding High-Conflict Personalities

Gain a deeper understanding of the conflict dynamics associated with five key personality disorders—narcissistic, borderline, antisocial, histrionic, and paranoid. Learn about the brain science behind high-conflict behaviours and how these patterns impact families, workplaces, and communities. Bill Eddy also outlines four common mistakes professionals make when addressing these challenging dynamics and how to avoid them.

The CARS Method®: Tools for Managing High-Conflict Behaviour

Central to this training is the proven CARS Method®, which equips you with practical tools for effectively managing high-conflict personalities:

  • Connecting using empathy, attention, and respect (EAR Statements).
  • Analyzing options and crafting proposals.
  • Responding to hostility and cognitive distortions with BIFF Responses (Brief, Informative, Friendly, Firm).
  • Setting limits and applying consequences where necessary.

Specialized Approaches for High-Conflict Scenarios

This 2-day on-demand course offers targeted strategies for:

  • Supporting high-conflict couples.
  • Helping separated or divorcing parents using New Ways for Families®, a structured method featuring counselling, coaching, and online classes.
  • Mediating disputes in families, workplaces, and communities to reduce tension and promote collaboration.

 

Interactive elements, including video clips, practice exercises, and Q&A sessions, help you apply these skills in real-world situations.

Don’t miss this opportunity to build your expertise and confidence in managing high-conflict personalities. Register now to secure your spot for this in-depth virtual training with Bill Eddy.

Learning Objectives

  1. Identify the common conflict dynamics of five personality disorders.
  2. Apply brain science to calming high-conflict people with empathy, attention and respect (EAR Statements).
  3. Apply and teach email and texts that are communication responses that are Brief, Informative, Friendly and Firm (BIFF Responses).
  4. Teach couples a 3-step method for making proposals, asking questions respectfully and thoughtfully giving a response.
  5. Apply the principles of setting limits and imposing consequences in potentially high conflict situations.
  6. Describe the structure and four big skills in the New Ways for Families® method for separated and divorcing parents.
  7. Describe the structure and four big skills of the New Ways for Work® Coaching method for potentially high conflict employees and those who want to strengthen their conflict resolution skills.
  8. Describe the structure and four client tasks of the New Ways for Mediation® method.
  9. Describe the dynamics of professional splitting in high conflict cases and ways to avoid it.
  10. Identify the pros and cons of working with lawyers in high conflict cases.

CE Information

This training offers 12 hours of direct contact (not counting breaks or lunch). It is the participant’s responsibility to check with their individual state boards/regulatory body to verify CE requirements for their license to practice.

Attendees of this in-person seminar will receive instructions on how to obtain their Certificate of Participation after the course has finished.

The Certificate of Participation includes:

  • Name of participant.
  • Title of training.
  • Name of presenter plus their credentials.
  • Number of hours of training.
  • Date of training.
  • Confirmation of 100% attendance at the workshop.

Get details about CE credits for Canadian and non-US international participants.

Get details about CE credits for US participants.

Please check with your regulatory body/organization to ensure that this certificate is sufficient proof for you to claim CE credits.

I knew a lot of the information, but it was formatted in a way that helped me consolidate prior learning. I also learned new things. It was well worth my time and financial investment.
A.G.
A.G.
Psychologist
Learned a lot about how to best handle high-conflict people at work. As a clinical nurse leader, I usually help support patients and staff in initial conflict resolutions, so this has been very helpful.
M.S.
M.S.
Nurse
I learned a lot about how to set limits and maintain structure with high-conflict personalities.
D.H.
D.H.
Physician
  • Bill Eddy, LCSW, JD
Understanding and Managing High Conflict Clients
10:00 am - 5:15 pm

 

There will be an overview of five high conflict personality disorders and their common behavior patterns. Some brain information will help understand how to shift clients from upsets to problem-solving. The role of negative advocates will be addressed. There will be four tips for what not to do with high conflict clients.

Four key professional skills will be explained known as the CARS Method® including: CONNECTING with statements that show empathy, attention and respect (EAR statements); ANALYZING options, including a 3-step method for making proposals and responding respectfully with questions; RESPONDING to hostility or misinformation by being brief, informative, friendly, and firm (BIFF responses); and SETTING LIMITS using policies and EAR statements.

There will be three practice exercises to reinforce the skills of the CARS Method: EAR statements, BIFF responses, and SLIC: Setting Limits and Imposing Consequences.

Tips and cautions for working with individual clients who may have high conflict personalities themselves and as partners or family members of high conflict individuals. Also, considerations for working with couples with one or two high conflict individuals will be addressed.

There are two (2) 15-min breaks + a 75-min lunch break each day.

Bill Eddy, LCSW, JD
  • Bill Eddy, LCSW, JD
Managing High Conflict Situations
10:00 am - 5:15 pm

 

The New Ways for Families® method for separated and divorced parents will be presented. Three formats for this method will be presented, including individual parent counseling (6 individual sessions with a workbook) followed by parent-child counseling (3 sessions with the workbook); an online class of six to twelve self-directed sessions; and coaching with the online class. This method includes addressing cases with allegations of domestic violence, child abuse, and parental alienation. Working with court orders in these cases will be discussed.

The New Ways for Work® Coaching method will be described, for assisting employees and managers in improving conflict resolution skills because of deficits or because of an interest in strengthening their skills. This method also uses a workbook and can be as brief as three sessions or up to eight sessions, with an internal organizational coach or EAP or an outside trained coach or therapist. A workplace practice exercise will be available.

This session will include a structure and skills for managing mediations involving one or more high conflict personalities, known as the New Ways for Mediation® method. This emphasizes four skills for clients to use while the mediator acts more as a guide in this structured process, while also providing empathy, attention and respect throughout.

This session will focus on working with other professionals and family members in high conflict cases. Managing professional splitting will be addressed as well as some of the ethical risks when working with high conflict cases. Tips for self-care when dealing with high conflict clients and situations will bring the training to completion. There will be time for final Q & A.

There are two (2) 15-min breaks + a 75-min lunch break each day.

Bill Eddy, LCSW, JD

12-hour Webinar

$429
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    Who Should Attend

    • Marriage and Family Therapists
    • Clinical and Counselling Psychologists
    • Social Workers
    • Psychiatric Social Workers
    • Pastoral Counsellors
    • Psychotherapists
    • Psychiatrists
    • Physicians
    • Nurse Practitioners
    • Occupational Therapists
    • Counsellors
    • Graduate Students in accredited programs in the above fields
    • Case Managers
    • Licensed Professional Counsellors
    • HR Professionals
    • Attorneys
    • Mediators
    • All other professionals who would like to develop, update, or expand their skills and knowledge in mental health practices
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