ODW2025 Managing High-Conflict Personalities: 2-Day Course with Bill Eddy

This 2-day on-demand course with renowned expert Bill Eddy is designed to provide mental health professionals and other practitioners with effective strategies for managing high-conflict personalities in various settings. While tailored for therapists and counsellors, this training is also invaluable for mediators, attorneys, and HR professionals.

Studies reveal that approximately 10% of adults worldwide have a personality disorder, with nearly half falling into Cluster B disorders. These include narcissistic, borderline, antisocial, histrionic, and paranoid personality disorders. Known for their dramatic, emotional, and erratic traits, individuals with these disorders often exhibit domineering, distrustful, and vindictive behaviours—frequently driving high-conflict dynamics in families, workplaces, and communities.

Understanding High-Conflict Personalities

Gain a deeper understanding of the conflict dynamics associated with five key personality disorders—narcissistic, borderline, antisocial, histrionic, and paranoid. Learn about the brain science behind high-conflict behaviours and how these patterns impact families, workplaces, and communities. Bill Eddy also outlines four common mistakes professionals make when addressing these challenging dynamics and how to avoid them.

The CARS Method®: Tools for Managing High-Conflict Behaviour

Central to this training is the proven CARS Method®, which equips you with practical tools for effectively managing high-conflict personalities:

• Connecting using empathy, attention, and respect (EAR Statements).
• Analyzing options and crafting proposals.
• Responding to hostility and cognitive distortions with BIFF Responses (Brief, Informative, Friendly, Firm).
• Setting limits and applying consequences where necessary.

Specialized Approaches for High-Conflict Scenarios

This 2-day on-demand course offers targeted strategies for:

• Supporting high-conflict couples.
• Helping separated or divorcing parents using New Ways for Families®, a structured method featuring counselling, coaching, and online classes.
• Mediating disputes in families, workplaces, and communities to reduce tension and promote collaboration.

Interactive elements, including video clips, practice exercises, and Q&A sessions, help you apply these skills in real-world situations.

Don’t miss this opportunity to build your expertise and confidence in managing high-conflict personalities. Register now to secure your spot for this in-depth virtual training with Bill Eddy.

1. Identify the common conflict dynamics of five personality disorders.
2. Apply brain science to calming high-conflict people with empathy, attention and
   respect (EAR Statements).
3. Apply and teach email and texts that are communication responses that are
   Brief, Informative, Friendly and Firm (BIFF Responses).
4. Teach couples a 3-step method for making proposals, asking questions
   respectfully and thoughtfully giving a response.
5. Apply the principles of setting limits and imposing consequences in potentially
   high conflict situations.
6. Describe the structure and four big skills in the New Ways for Families® method
   for separated and divorcing parents.
7. Describe the structure and four big skills of the New Ways for Work® Coaching
   method for potentially high conflict employees and those who want to strengthen
   their conflict resolution skills.
8. Describe the structure and four client tasks of the New Ways for Mediation®
   method.
9. Describe the dynamics of professional splitting in high conflict cases and ways to avoid it.
10. Identify the pros and cons of working with lawyers in high conflict cases.

This training offers 12 hours of direct contact (not counting breaks or lunch). It is the participant’s responsibility to check with their individual state boards/regulatory body to verify CE requirements for their license to practice.

Attendees of this in-person seminar will receive instructions on how to obtain their Certificate of Participation after the course has finished.

The Certificate of Participation includes:

• Name of participant.
• Title of training.
• Name of presenter plus their credentials.
• Number of hours of training.
• Date of training.
• Confirmation of 100% attendance at the workshop.

Get details about CE credits for Canadian and non-US international participants.

Get details about CE credits for US participants.

Please check with your regulatory body/organization to ensure that this certificate is sufficient proof for you to claim CE credits.